New: AI-powered dispatch scheduling — route the right technician to every job, 24/7.
AI SMS that responds in under 30 seconds, sends technician ETAs, confirms appointments, and requests reviews — 24/7.
Meet customers where they prefer to communicate — their texts. Our AI responds instantly to SMS inquiries, answers questions about services and availability, sends technician ETA updates, and automatically books estimates and service calls. No more missed messages or delayed follow-ups that cost you jobs.
78% of consumers prefer texting businesses over calling. For homeowners juggling work and family — with a broken garbage disposal or a roof leak they noticed this morning — texting is the path of least resistance. They'll reach out to three contractors and book with the first one that responds. Without AI, that's rarely you.
Our AI SMS doesn't send generic auto-replies. It has actual conversations — understanding whether someone needs an emergency repair or a routine estimate, providing details about your services and pricing ranges, explaining your service area, and guiding each customer naturally toward booking a service call based on their needs.
But booking is just the beginning. AI texts appointment confirmations with the technician's name and photo, sends real-time ETA updates on service day ("Your tech Mike is 20 min away"), and follows up after the job requesting a Google review. That 9 PM text asking "Do you guys fix water heaters?" Without AI, it sits until morning and they've already booked with a competitor. With AI, they've got a service call scheduled before they put their phone down.
Features
Customers get a response in under 30 seconds — before they contact your competitor. Buying intent is highest immediately after a service need arises.
Automated confirmation and reminder texts for service calls, estimates, and maintenance visits reduce no-shows by up to 40%.
Customers get real-time updates on service day: "Your technician Mike is on the way — ETA 20 minutes." No more "where's my tech?" calls tying up your dispatcher.
After job completion, AI automatically sends a friendly review request with a direct link to your Google Business Profile. More 5-star reviews, zero manual effort.
Customers book estimates and service calls entirely via text. AI checks availability, offers windows, confirms booking — no phone call or website visit needed.
AI follows up with customers who received estimates but haven't committed, seasonal maintenance reminders, and re-engagement for past customers.
Real conversation flow — from inquiry to booked in under 2 minutes
The Process
Customer texts your home service business number with a service question, estimate request, or emergency inquiry. AI receives it instantly, no matter the time.
Natural language processing identifies intent. Emergency repair? Routine estimate? Maintenance scheduling? AI knows how to respond appropriately and with the right urgency.
AI sends a personalized, helpful response in under 30 seconds. Continues the conversation naturally until the customer's need is met or service call is booked.
Service call booked directly into your system. Customer gets confirmation text with date, time window, and technician details. You get notification. No dispatcher time required.
Real Scenarios
A homeowner texts "Do you guys do drain cleaning?" at 9 PM on a Sunday. AI responds instantly with your drain cleaning services, pricing range, and current availability — then books a Tuesday morning service call before the customer has opened a competitor's website.
Service day arrives and the customer is wondering where their technician is. AI automatically texts: "Hi! Your technician Mike is finishing up a job nearby. ETA to your home: ~25 minutes." No more "where's my tech?" calls flooding your dispatch line.
Two hours after a successful AC repair, AI texts: "Thanks for choosing us! If Mike did a great job, we'd love a quick review." Includes a direct Google review link. Review volume increases 3x without any manual effort from your team.
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Client Results
“We used to get Google Ads leads and respond hours later — by then they'd booked with another plumber. Now AI responds in seconds. Our text-to-booking rate went from 12% to 48%. It's our 24/7 booking machine.”
“AI technician ETA texts changed everything. Customers get updates so they stop calling dispatch asking where the tech is. Dispatch call volume dropped 60% and customer satisfaction went through the roof.”
“The automated review requests alone are worth it. We went from 2 Google reviews a month to 15+. Our Google ranking improved and now we get even more inbound calls. Virtuous cycle.”
Everything you need to know before getting started.
Auto-replies send the same canned message to everyone. AI SMS has actual conversations — understanding questions, providing specific service answers, and guiding each customer toward booking a service call based on their needs. It's the difference between "Thanks for your message" and actually helping.
Yes. AI is trained on home service workflows and can discuss service types, pricing ranges, service areas, availability, and what to expect during a visit. It provides accurate information, explains the estimate process, and knows when to recommend scheduling a technician visit for proper diagnosis.
AI integrates with your dispatching software — ServiceTitan, Housecall Pro, Jobber, FieldEdge, or ServiceM8 — and sends automated updates when a technician is en route, including estimated arrival time. Customers stay informed without calling your office.
Absolutely. All messages are encrypted and stored securely. We follow strict data protection protocols and never share customer information with third parties. Your customer conversations remain private and protected.
Both. AI handles new inquiries AND manages existing customer communications — appointment reminders, ETA updates, review requests, maintenance reminders, and seasonal check-up offers. It becomes your complete SMS communication hub.
Yes. AI SMS works with your existing business number so customers don't need to learn a new contact. Alternatively, we can set up a dedicated SMS line if you prefer to keep channels separate.
Most home service businesses are live with AI SMS within 24 hours. We configure your services, pricing, availability, technician details, and booking flows during onboarding. No technical work required from your team.
Book a personalized demo and go live in 7 days.